Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery locations, and any specific needs for your floral requirements. We also collect payment details when placing orders, though processing is handled securely by our payment partners.

For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery schedules, and budget considerations. This helps us tailor our service to fit your business needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this information to enhance website performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

OakTrailGentle respects your privacy and does not sell your personal information to third parties. We share information only when it is necessary to provide our services or when required by law.

We may share necessary information with trusted service partners who help us run our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the confidentiality of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This covers protected data storage, encrypted transmissions, and restricted access to personal information inside our company.

Although we deploy robust security measures, no online transmission method is completely foolproof. We regularly update our security practices to counter emerging threats.

Your Privacy Rights

You hold significant rights over your personal data. In line with applicable laws, you may be entitled to view, amend, erase, or limit how your information is used.

To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal duties. Retention durations vary by data type and purpose.

Cookies and Website Tracking

Our site employs cookies and analogous technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie settings via your browser preferences. However, turning off certain cookies might impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

The site may include links to third-party websites or services. This privacy policy covers only OakTrailGentle and our site. We do not assume responsibility for the privacy practices of outside sites.

We invite you to examine the privacy policies of any external websites you access via links from our site.

Policy Updates

We may occasionally revise this privacy policy to reflect evolving practices, services, or applicable laws. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.